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Buyers FAQ, Common Requests, and Troubleshooting

Amanda Cross
Updated

This article covers some of the most frequently asked questions, common requests, and how to troubleshoot any roadblocks you might come across as a buyer in Ringba X.

How do I block a channel from sending me calls?

Blocking a channel / seller is easy. Use these steps:

  1. Navigate to your Call Logs.
  2. Find a call from the channel you want to block.
  3. Click the ID under the Channel column and click the Block Channel button.
    You will no longer receive any calls from the seller.

Why did my Ringba X campaign get paused for "excessive unanswered calls"?

To keep the Ringba X community healthy, buyers who bid on calls are obligated to answer them. If you have 3 unanswered calls in 1 hour or 5 calls within 1 day, your campaign is paused with the following error message:

Your Campaign Has Been Paused
Reason: The system automatically paused the campaign due to
an excessive number of unanswered calls to this target.

Multiple conditions can cause Ringba X to consider a call unanswered:

  • The call connected to the target, but the call duration was 9 seconds or less AND the call was disconnected by the target or the system. 
  • Ringba was not able to connect to the target after dialing for 8 seconds or more. 

Where can I find my call recordings?

From the dashboard, click Call Logs to find your call recordings.

How do I add a buyer user to my Ringba X account?

To add a buyer user:

  1. Navigate to Settings.
  2. Go to Manage Users, and click the Add User button.
  3. Add the following information about the user:
    • First Name
    • Last Name
    • Email Address
    • Phone Number: Include the + and the country code. For example, +13125559999
  4. Click Submit. The system sends an invitation to join your account to the email address you entered.

I suspect that calls are coming from traffic sources I do not allow. What should I do?

We take misrepresentation of traffic sources very seriously. Please contact the Ringba X team immediately so we can investigate.

I do not allow traffic from third-party affiliates but I suspect that I am receiving some. What should I do?

Misrepresentation of traffic is against our terms of service. Please reach out to the Ringba X team as soon as possible so we can investigate.

How do I file a dispute?

If you need to file a dispute, send an email to support@ringba.com with the following information:

  • Caller ID of the affected call
  • The name of the vertical the call was in
  • The reason for your dispute

You have 7 days to file a dispute. 

Where can I find a downloadable version of the contract?

You can download the contract as a Google Doc by following this link: Buyer Terms

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